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Refund Policy

Free Return Shipping/Exchange Terms & Conditions

  1. Valid only for 30 days after date of purchase.
  2. Purchase must be made from either our web pages (www.alliedbearings.com.au or www.alliedautomotive.com.au) or via phone or email. eBay sales are exempt from this.
  3. Return must be pre-arranged with us and must be sent using one of our pre-paid labels. COD returns will not be accepted.
  4. Exhange items must be of equal or lesser value. If the exchange item is of greater value, you will be charged the difference of the item. No extra shipping charges will be applied.
  5. Items outside of the 30 day period will be subject to our normal return conditions.
  6. In extreme cases, we may limit the amount of returns from certain customers. 
  7. Allied Bearings & Tools reserves the right to refuse this service to any customers at their discretion.

We offer a hassle free return option at no extra cost to you! Firstly, call one of our friendly sales team on (07) 4051 8088 Monday - Friday between 8:00am - 5:00pm AEST. We will email you a pre-paid Australia Post consignment note. Secondly, repackage the item in a safe and secure way and attach the pre-paid consignment note to it. Then drop it off to any Australia Post outlet and they will take care of the rest! When we receieve the item, we will process your refund. Generally you will receieve a full refund, including any shipping charges. Some exclusions do apply.

Cancellations And Returns

A restocking fee of either 15% or $15 (whichever is greater) may be applied to any returned goods to cover administration fee's, freight and repackaging.

If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on (07) 4051 8088 or email email/admin)(alliedautomotive.com.au and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please provide us with:

  • The Order number, invoice number or receipt number;
  • A detailed description of the problem or the reason for your request to the return the Product;
  • Photograph(s) of product that is damaged during transportation (if it's required we will advise you which email address to send it to);
  • Your name and contact details.
  • We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. If the product needs to be re-packaged, you may be charged a fee for repackaging.

Faulty Goods & Warranties

If there is a problem with the goods, please contact us to discuss the matter further.

All goods are subject to their manufacturers Warranties and Guarantee’s. We do not offer any extra warranties. We are not the manufacturer of the goods and we give no guarantee as to the quality nor as to the fitness thereof for any particular purpose and we accept no liability in respect of or resulting from any defect in or failure of the goods supplied. The purchaser accepts the guarantee of the manufacture of the goods is the only guarantee given to the buyer in respect of the goods.

Wheel bearings, timing tensioners, timing belts, oil seals, universal joints & any other automotive products will be subject to inspection before any warranties will be approved. If the product is found to be faulty, a full refund, including postage, will be issued. If the product is found not to have been at fault, you will be liable for any postage and inspection fee’s accrued during this process. Receipts and a specific report on how the parts were fitted will be required if you wish to lodge a warranty claim. Labour is not covered in the warranty of any item.

All parts should be fitted by a professional and fitted to the vehicle specifications. Not adhering to these guidelines will void any warranty.

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