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FAQs

If you can't find your answer here - please contact us and we will do our best to answer it!

Q. Do you do free shipping on all orders?

A. No. We offer free shipping on orders over $20. All orders under this will attract our standard delivery fee of $5.50. There are also size and weight restrictions that apply.

 

Q. How long will my order take to ship?

A. Orders will generally ship within 2-3 days. If your order will take longer than that to ship, we will contact you to confirm a delivery time.

 

Q. How can I return my item?

A. We offer a hassle free return policy. Simply contact us and we will arrange to have the parcel returned to us at no cost to you.

 

Q. Do you keep all items in stock?

A. No. We keep the majority of fast moving items in stock, all other items will have to come from our warehouse first prior to shipping. If there is any problem with supply of your order, one of our team will contact you to talk about it.

 

Q. How can I pay?

A. We offer: Paypal, Credit Card, Bank transfer. Please note: your order will not be shipped until payment has been cleared.

 

Q. Do you ship internationally?

A. Yes, in some instances, freight will have to be calculated. We will contact you regarding this.

 

Q. Can you Express Post items?

A. Yes. It is an option on our web page. Please note, heavy and bulky items can not be express posted. If your item is too big or heavy to be express posted, we will contact you to discuss this.

 

Q. There are multiple items listed for my vehicle, how do I know which one is correct?

A. If you click on the item picture, it will bring up any particulars on the item. Eg. Two fan belts are listed, click on option 1 it will say "With AC", option 2 will so "Without AC"

 

Q. What if the part I order is incorrect?

A. Whilst we try to ensure our listings are as accurate as possible, sometimes there are problems. If your part turns out to be wrong, simply contact our office, return the part and we will give you a full refund* (Subject to Terms and Conditions).

 

Q. Can I change my order once I have received a confirmation email?

A. If your order has not been shipped you can change your order.

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